Frequently Asked Questions (FAQ)

We’ve put together some common questions to make your shopping experience easier.

Orders & Payments

Q: How do I place an order?
A: Simply browse our store, add your favorite items to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Q: Can I cancel or change my order after placing it?
A: Orders can only be changed or canceled within 12 hours of purchase. Please contact us immediately if you need help.

Shipping & Delivery

Q: How long does shipping take?
A:

• Domestic orders: 3–7 business days

• International orders: 7–21 business days
  (Delivery times may vary depending on your location and customs.)

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout. We also offer free shipping promotions on select orders.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that customs fees may apply in your country.

Returns & Refunds

Q: What is your return policy?
A: Items can be returned within 14 days of delivery in original, unused condition. Please see our Refund Policy for full details.

Q: How do I start a return or exchange?
A: Contact us at [your email address] with your order number and reason for return. We’ll guide you through the process.

Q: When will I get my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5–10 business days to your original payment method.

Products

Q: How do I know which size to order for apparel?
A: Please refer to our size chart on each product page, or contact us for personalized guidance.

Q: Are your jewelry items hypoallergenic?
A: Many of our jewelry pieces are made with skin-friendly materials, but please check product descriptions for details.

Q: Do you offer warranties on gym accessories?
A: Some products come with manufacturer warranties. If your item arrives damaged, contact us immediately for assistance.

Account & Newsletter

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account makes tracking orders and reordering easier.

Q: How can I subscribe to your newsletter?
A: You can subscribe through the sign-up form at the bottom of our website to receive updates, promotions, and special offers.

Contact Us

Still have questions?
📧 Email us at: [your email address]
We’ll respond within 24–48 business hours.